Smartsheet reported this critical-impact incident on its official status page on Aug 11, 2026, 19:51 UTC. It was resolved after 3h 28m.
Right now Smartsheet is operational. Live Smartsheet status →
On August 11 from approximately 7:00 AM to 4:20 PM PDT, some customers experienced timeouts or failures when loading sheets and reports, as well as automation workflow failures that caused some workflows to disable due to elevated error rates. The incident was caused by a database query-routing issue related to the conditions behind recent service disruptions, where certain reads were routed to primary write servers and an edge case involving sheet synchronization amplified the resulting load. We stabilized the service by 3:20 PM PDT and confirmed full recovery by 4:20 PM PDT after scaling affected services and failing over database servers to increase capacity. We identified and deployed a permanent code fix to correct the query routing. We are also improving monitoring and safeguards to detect and mitigate similar conditions earlier.
This incident has been resolved.
A mitigation is now in place, and we're seeing a strong recovery. We'll continue monitoring closely to confirm the issue is fully resolved.
We're continuing to look into this and are working toward a mitigation that we expect to have in place soon.
We are investigating issues with Sheets, Reports, and Workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history