Smartsheet outage: Smartsheet US is not loading

Affected components

• Dashboards
• Forms
• Reports
• Sheets
• Single Sign On ( Company Credentials )
• Smartsheet Login

1. postmortemJul 17, 2026, 01:22 UTC

   Starting at approximately 1:44 AM PT on July 15, 2026, some customers may have experienced errors when performing actions that rely on Smartsheet's authorization checks, such as access checks on assets. This was caused by a temporary issue during a routine system update that briefly caused a portion of requests to be directed to an unavailable part of our infrastructure. During this period, affected requests may have failed. The issue was identified and corrected, and normal operation was restored.

2. resolvedJul 15, 2026, 09:55 UTC

   This incident has been resolved.

3. monitoringJul 15, 2026, 09:44 UTC

   A fix has been implemented and we are monitoring the results.

4. identifiedJul 15, 2026, 09:38 UTC

   The issue has been identified and a fix is being implemented.

5. investigatingJul 15, 2026, 09:23 UTC

   We are currently investigating an issue preventing Smartsheet US from successfully loading. Attempts to log in to Smartsheet US or access items may result in loading screens that do not complete. We will provide an update in 30 minutes.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• LaunchDarkly: LaunchDarkly is operational but customer action may be requiredMinor · Jul 10, 2026, 16:00 UTC
• DigitalOcean: Serverless Inference - Gemma4 Latency Issues Causing Timeouts & Slow ResponsesMinor · Jul 13, 2026, 19:04 UTC

How often does Smartsheet have incidents?

Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history