Smartsheet reported this minor-impact incident on its official status page on Jun 24, 2026, 21:51 UTC. It was resolved after 7h 54m.
Right now Smartsheet is operational. Live Smartsheet status →
On June 24, 2026, an automated workflow generated an unusually large volume of update requests in a short period, which temporarily disrupted the internal event-processing infrastructure responsible for delivering notification emails and in-app alerts. This caused approximately 85% of update request and approval request notifications to be delayed for roughly 13 hours. No data was lost—all notifications were ultimately delivered once the system recovered. We have since implemented automated recovery mechanisms and are adding safeguards to prevent oversized requests from impacting the notification pipeline in the future.
This incident has been resolved.
A fix has been implemented to resolve the missing or delayed Update / Approval Requests notifications and emails and we are monitoring the results.
The issue causing missing or delayed Update / Approval Requests notifications and emails has been identified. Our team is implementing a fix. We will provide frequent updates until we reach a monitoring status.
We are investigating reports of missing or delayed Update / Approval Requests notifications and emails via Automated Workflows as well as manual trigger. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history