Smartsheet reported this minor-impact incident on its official status page on May 27, 2026, 17:50 UTC. It was resolved after 7h 1m.
Right now Smartsheet is operational. Live Smartsheet status →
On May 27, 2026, from approximately 8:30 AM to 2:00 PM PDT, some customers were unable to load sheets, receiving the error, "We're having trouble reaching Smartsheet right now." This was caused by an unexpectedly high volume of simultaneous database requests triggered when loading configuration data for sheets with forms containing numerous column options. Under elevated traffic, this pattern generated hundreds of parallel queries, overwhelming the affected database cluster's read capacity. We resolved the issue by scaling database read capacity and routing traffic away from the affected infrastructure. To prevent recurrence, we are implementing changes to: * Redesign how column option data is fetched to reduce load. * Better distributing database traffic and protecting database capacity during periods of high usage. * Improving monitoring and tooling to detect and respond to issues faster. We know how critical our services are to our customers and apologize for any impact this inci
This incident has been resolved.
We are continuing to monitor for any further issues.
A fix has been implemented and we are monitoring the results.
We are currently investigating reports of sheets failing to open and displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working to resolve the issue and will provide frequent updates until we reach a monitoring status.
Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Overlapping incidents aren't necessarily related.
Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history