Smartsheet outage: User & Group Management

Affected components

• User and Group Management

1. postmortemApr 3, 2026, 23:20 UTC

   On March 24, 2026, at approximately 07:55 UTC, the Admin Center Client experienced an issue where users were unable to view user groups in the Group Management view and users in the User Management page in certain cases — instead seeing an infinite loading screen. The issue was caused by a recent update to a shared part of the Admin Center interface that controls how loading indicators are shown during searching. In the Group Management area and UserView, this change accidentally made the page think it was always still loading, so users saw a never-ending loading screen and couldn't view groups \(and in some cases users\). The problem was fixed by rolling back that change, which finalized at 09:06 UTC. To prevent recurrence, we are conducting a post-incident review focused on improving monitoring and alerting for failed page renders in key Admin Center views, adding automated synthetic tests, and documenting recovery runbooks to reduce future resolution time.

2. resolvedMar 24, 2026, 18:30 UTC

   This incident has been resolved.

3. monitoringMar 24, 2026, 16:08 UTC

   We are observing stability being restored for the User & Group Management pages in Admin Center. A page refresh or clearing of cache from this page from your browser might be necessary for full resolution. We are continuing to monitor it closely to confirm full service stability.

4. identifiedMar 24, 2026, 16:07 UTC

   The issue has been identified and a fix is being implemented.

5. investigatingMar 24, 2026, 15:16 UTC

   We are investigating blank results showing on User & Group Management pages in Admin Center. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Cloudinary: Management of API credentials is currently experiencing issuesMajor · Mar 24, 2026, 16:51 UTC
• MongoDB Atlas: MongoDB Atlas for Government: SSO login failures for some usersMinor · Mar 19, 2026, 00:24 UTC

How often does Smartsheet have incidents?

Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history