Smartsheet outage: Form Submissions issue

Affected components

• Forms

1. postmortemMar 13, 2026, 23:53 UTC

   On 4:47PM Pacific Standard Time, March 2nd, 2026, a code regression impacted a subset of Form Submissions to propagate to the underlying sheets and some API requests. Service was restored by rolling back to the last known stable deployment. A manual scale up was applied to meet the demands of the queues. Issue was successfully resolved by 9:53AM PST March 3rd, 2026. All previously failed form submissions were successfully replayed by 12:20PM PST, March 4th, 2026.

2. resolvedMar 4, 2026, 23:42 UTC

   Forms Submissions has been fully restored and is operating normally. The incident is now resolved.

3. monitoringMar 3, 2026, 18:19 UTC

   A fix has been implemented and we are monitoring the results.

4. identifiedMar 3, 2026, 17:52 UTC

   This issue has been identified and a fix has been implemented for new form submissions. For previous form submissions that failed in this window, a manual replay will be ran. Please do not re-submit these form submissions.

5. identifiedMar 3, 2026, 17:47 UTC

   The issue has been identified and a fix is being implemented.

6. investigatingMar 3, 2026, 17:16 UTC

   We've investigating an issue with Form Submissions propagating to the sheet. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Snowflake: AWS - Middle East (UAE): INC0152681Critical · Mar 1, 2026, 13:33 UTC
• Grafana Cloud: Complete outage in prod-me-central-1Critical · Mar 2, 2026, 06:43 UTC
• Convex: high error rates on customer backendsCritical · Mar 4, 2026, 17:28 UTC
• MongoDB Atlas: Impaired Cluster Operations – AWS me-central-1 (United Arab Emirates) and AWS me-south-1 (Bahrain)Major · Mar 1, 2026, 19:30 UTC
• Confluent Cloud: Elevated error rates in AWS me-south-1 and me-central-1 regionsMajor · Mar 2, 2026, 07:19 UTC
• Pinecone: [Serverless][GCP][us-central1] 5xx errors on some read operations for some indexesMajor · Mar 4, 2026, 21:06 UTC
• Miro: Issue affecting our service performanceMinor · Mar 4, 2026, 17:14 UTC

How often does Smartsheet have incidents?

Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history