Smartsheet outage: Brandfolder Monthly Reports Delayed

Affected components

• Insights

1. postmortemMar 25, 2026, 03:05 UTC

   On February 25, 2026, a data synchronization issue was identified in Brandfolder's reporting infrastructure. The logical replication pipeline between the production database and the analytics data layer fell out of sync, which caused stale or missing data in Insights dashboards, subscription page metrics, and the Insights Data Connector. Standard monthly reports were proactively paused on February 27 to prevent delivery of inaccurate data, and a partial outage was posted to the status page. Engineering began rebuilding the replication pipeline, but encountered multiple failures during the data catch-up process due to the volume of data \(~5TB\) and recurring initialization errors. The replication pipeline was stabilized on March 16 and data began flowing to the analytics layer. The team then identified and resolved gaps in session data for specific dates, re-ran the affected data pipeline jobs, and verified data parity between the production database and analytics systems. Standard re

2. resolvedMar 24, 2026, 17:57 UTC

   This incident has been resolved.

3. monitoringMar 24, 2026, 15:02 UTC

   We have implemented the fix fully and we are monitoring for stability.

4. identifiedMar 16, 2026, 19:05 UTC

   We are finalizing the fix for this issue and will have an update shortly.

5. identifiedMar 12, 2026, 21:08 UTC

   A fix is being implemented. An update will be shared once completed.

6. identifiedMar 9, 2026, 16:38 UTC

   We are continuing to work on restoring full service.

7. identifiedMar 3, 2026, 15:55 UTC

   We are continuing to work on a fix for this issue.

8. identifiedFeb 27, 2026, 21:55 UTC

   We have proactively paused the release of our February reports to ensure the highest level of data accuracy. Our team is currently resolving a synchronization issue, and we expect the corrected reports to be available shortly. We apologize for the inconvenience and appreciate your patience while we ensure your data is 100% correct.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

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How often does Smartsheet have incidents?

Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history