Smartsheet reported this major-impact incident on its official status page on Feb 17, 2026, 16:08 UTC. It was resolved after 2h 47m.
Right now Smartsheet is operational. Live Smartsheet status →
On February 17th, 2026, a failure in the service linking Resource Management Workflows to the main Data Shuttle engine resulted in a service disruption for the Resource Management Advanced Reporting feature in the US Production environment. Service was restored by rolling back the most recent Data Shuttle deployment \(originally released five days prior\). While this action immediately resolved the issue, preliminary analysis indicates the root cause was likely a memory exhaustion issue within the service, rather than a defect in the deployment itself. The rollback effectively reset the service state, clearing the error. A comprehensive RCA is currently underway to pinpoint the source of the outage.
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are investigating Advanced Reports not being able to create new ones and also failing to refresh. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history