Smartsheet outage: Errors Accessing Smartsheet

Affected components

• Dashboards
• Reports
• Sheets
• Single Sign On ( Company Credentials )
• Smartsheet Login

1. postmortemJan 18, 2026, 05:41 UTC

   Around 7:45pm Pacific Time, our engineering team identified errors when accessing Smartsheet or making changes to assets. We made changes to our infrastructure and and observed gradual recovery. Smartsheet fully recovered at 9:33pm Pacific Time.

2. resolvedJan 18, 2026, 05:36 UTC

   Core Application functionality has been fully restored and is operating normally. The incident is now resolved.

3. monitoringJan 18, 2026, 05:26 UTC

   We are observing stability being restored for the Core Application. We are continuing to monitor it closely to confirm full service stability.

4. investigatingJan 18, 2026, 05:09 UTC

   We are investigating errors when accessing and loading the Smartsheet application. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Smartsheet have incidents?

Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history