Smartsheet outage: Attachments Disabled Message

Affected components

• Attachments

1. postmortemOct 28, 2025, 17:43 UTC

   Beginning at approximately 8:44 AM PDT on October 14, 2025, some customers began experiencing issues accessing attachments and rendering previously set conditional formatting or filters. Our engineering team identified that a recent code change was the cause of the issue and deployed a fix. The fix was fully deployed and service was restored for all customers at approximately 9:57 AM PDT. We are reviewing our deployment processes to help prevent similar incidents in the future.

2. resolvedOct 14, 2025, 21:10 UTC

   This incident has been resolved.

3. monitoringOct 14, 2025, 17:10 UTC

   A fix has been implemented and we are monitoring the results.

4. investigatingOct 14, 2025, 16:39 UTC

   We are investigating reports that customers are seeing the “This action has been disabled. Contact your System Admin for details.” message when attempting to access sheet attachments. We will update this status message as our investigation progresses.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Vimeo: Issues uploadingMinor · Oct 14, 2025, 18:34 UTC

How often does Smartsheet have incidents?

Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history