Smartsheet incident: Workflows and Webhooks not triggering on attachments or comments

Affected components

• Bridge by Smartsheet
• Data Shuttle
• In App Workflows
• Jira Connector
• Salesforce Connector

1. postmortemOct 1, 2025, 09:54 UTC

   Table View is a recently launched view within Smartsheet, and we have identified that Workflows and Webhooks where the trigger event is an attachment or comment added on Table View will not run. We are working to build this capability. In the interim, using Grid View will mitigate the issue.

2. resolvedOct 1, 2025, 09:53 UTC

   Table View is a recently launched view within Smartsheet, and we have identified that Workflows and Webhooks where the trigger event is an attachment or comment added on Table View will not run. We are working to build this capability. In the interim, using Grid View will mitigate the issue.

3. investigatingOct 1, 2025, 09:05 UTC

   We are currently investigating delays in workflows and webhooks where the trigger event is an attachment or comment added on Table View

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Smartsheet have incidents?

Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history