Smartsheet incident: Investigating errors with form submissions and sheets not loading

Affected components

• Forms
• Sheets

1. postmortemJun 25, 2025, 17:41 UTC

   Starting at 8AM PT on June 23rd, 2025, some users could not submit Smartsheet forms and the interface was throwing "An error has occurred in Smartsheet" error. We also had some of our users reporting that they were unable to load sheets. Our Engineering team detected elevated errors with some of our infrastructure and addresses these issues. The service fully recovered at 10:56 AM PT

2. resolvedJun 23, 2025, 20:18 UTC

   This incident has been resolved.

3. monitoringJun 23, 2025, 17:56 UTC

   A fix has been implemented and we are monitoring to ensure continued stability.

4. investigatingJun 23, 2025, 16:48 UTC

   We are currently investigating some customer reports of form submissions failing and sheets not loading. We will continue to provide frequent updates as we work towards resolution.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• ReadMe: ReadMe hubs are downCritical · Jun 23, 2025, 18:44 UTC

How often does Smartsheet have incidents?

Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history