Major impactResolvedCollaboration

Smartsheet outage: Smartsheet access issues and unexpected errors

Smartsheet reported this major-impact incident on its official status page on Apr 30, 2025, 05:37 UTC. It was resolved after 2h 57m.

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Apr 30, 2025, 05:37 UTC
started
Apr 30, 2025, 08:34 UTC
resolved
2h 57m
duration
Major
impact

Affected components

  • Activity Log
  • Admin Center
  • Bridge by Smartsheet
  • Calendar
  • Control Center
  • Conversations
  • Dashboards
  • Data Shuttle
  • DataTable
  • Datamesh
  • Dynamic View
  • Dynamics Connector
  • Email Notifications
  • Event Reporting API
  • Forms
  • In App Notifications
  • In App Workflows
  • Jira Connector
  • Messaging App Notifications
  • Payments & Licensing
  • Pivot
  • REST API
  • Reports
  • Salesforce Connector
  • ServiceNow Connector

Timeline

updates from Smartsheet's status page ↗
  1. postmortemApr 30, 2025, 08:58 UTC

    Starting at 10:15 PM Pacific Time on April 29th, 2025, some users experienced unexpected errors when logging in, navigating the application, or using the premium apps and API. Our engineering teams identified an issue with our load balancers and took mitigative action. The service fully recovered at 11:20 PM.

  2. resolvedApr 30, 2025, 08:34 UTC

    This incident has been resolved

  3. monitoringApr 30, 2025, 06:24 UTC

    A fix has been implemented and we are monitoring to ensure continued stability of this feature.

  4. identifiedApr 30, 2025, 05:57 UTC

    We have identified mitigations for the issue and are taking action to resolve. The service is beginning to recover and we will continue to monitor. We will continue to provide frequent updates as we work towards resolution.

  5. investigatingApr 30, 2025, 05:37 UTC

    We are currently investigating some customer reports of issues and unexpected errors while logging in to the app, accessing assets, and navigating the site. We will continue to provide frequent updates as we work towards resolution.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Smartsheet have incidents?

Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history

Next: Smartsheet intermittent errors (May 7, 2025) →
Smartsheet outage on Apr 30, 2025: Smartsheet access issues and unexpected errors · APIStatus.watch