Smartsheet reported this minor-impact incident on its official status page on May 7, 2025, 14:50 UTC. It was resolved after 3h 27m.
Right now Smartsheet is operational. Live Smartsheet status →
On May 7th, starting around 6:50 AM PDT, some users experienced unexpected issues loading sheets and dashboards, executing workflows, and submitting forms \(including update and approval requests\). Our Engineering teams quickly identified that a recent internal service deployment caused degraded performance for these features. A fix was implemented and service was fully restored by 9:00 AM PDT.
This incident has been resolved.
We have identified the issue and have implemented a fix. We are monitoring to ensure continued stability of these features.
We are continuing to investigate this issue.
We are investigating some reports of intermittent errors in workflow execution, in loading dashboards and sheets, and in loading and submitting forms (including update and approval requests). We will update this status message as our investigation progresses.
Our 5-minute checks didn't record a change in Smartsheet's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.
Smartsheet reported 10 incidents in the last 90 days, 8 of them major or critical. A typical incident lasted 3h 33m. See Smartsheet's uptime and incident history