Twilio incident: SMS Delivery Delays from Twilio to Orange France

Affected components

• SMS, Europe

1. resolvedOct 21, 2026, 22:39 UTC

   The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in France is operating normally.

2. monitoringOct 21, 2026, 20:41 UTC

   We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedOct 21, 2026, 16:37 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. identifiedOct 21, 2026, 14:37 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identifiedOct 21, 2026, 13:36 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. investigatingOct 21, 2026, 11:24 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

7. investigatingOct 21, 2026, 10:23 UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• GitHub: Delays for Pull Requests and Webhook deliveriesCritical · Oct 21, 2026, 14:52 UTC
• Bitbucket: Disrupted Bitbucket availabilityCritical · Oct 21, 2026, 17:22 UTC
• Snowflake: INC20000301Critical · Oct 21, 2026, 18:26 UTC
• Notion: Unable to install connections created by other workspace membersMajor · Oct 20, 2026, 18:46 UTC
• RevenueCat: Apple partial outage for App Store Server API - SandboxMajor · Oct 21, 2026, 12:51 UTC
• Grafana Cloud: Some GCK6 App Project Pages are Failing to LoadMajor · Oct 21, 2026, 13:22 UTC
• Supabase: Project lifecycle operations such as project creation, pausing, and restoration, in all regionsMajor · Oct 21, 2026, 15:36 UTC
• Telnyx: Wireless connectivity disruptionsMajor · Oct 21, 2026, 19:04 UTC
• Cloudflare: Elevated Errors for R2 and Durable Objects in ENAMMajor · Oct 21, 2026, 19:15 UTC
• Mux: Degraded VOD playbackMajor · Oct 21, 2026, 21:30 UTC

How often does Twilio have incidents?

Twilio reported 495 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 55m. See Twilio's uptime and incident history