Twilio incident: Customer's Unable to Create New Requests for Hosting and Porting

Affected components

• PHONE NUMBERS

1. resolvedOct 21, 2026, 17:00 UTC

   We are no longer experiencing an issue where porting and hosting request creation is not operational. This incident has been resolved.

2. monitoringOct 21, 2026, 16:30 UTC

   We are observing recovery of the issue where porting and hosting request creation is not operational . We will continue monitoring the service to ensure a full recovery. We will provide another update in 30 minutes or as soon as more information becomes available.

3. identifiedOct 21, 2026, 15:35 UTC

   Our engineers have identified the issue where porting and hosting request creation is not operational and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

4. investigatingOct 21, 2026, 15:07 UTC

   Our monitoring systems have detected a potential issue with Customer's unable to create new requests for hosting / porting. Potential failures when attempting to sign existing requests. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

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How often does Twilio have incidents?

Twilio reported 493 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 54m. See Twilio's uptime and incident history