Twilio incident: Voice Call Failures from Twilio Mobile Numbers to Israel

Affected components

• Voice, Middle East & Africa

1. resolvedOct 27, 2026, 21:05 UTC

   The incident has been resolved and voice calls from Twilio Mobile Numbers to network subscribers in Israel are operating normally.

2. monitoringOct 27, 2026, 19:00 UTC

   We have observed a recovery in voice calls from Twilio Mobile Numbers to network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedOct 27, 2026, 18:22 UTC

   Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. investigatingOct 27, 2026, 17:42 UTC

   Twilio customers may be experiencing voice call failures from Twilio Mobile Numbers to network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. investigatingOct 27, 2026, 16:41 UTC

   Twilio customers may be experiencing voice call failures from Twilio Mobile Numbers to network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• SendGrid: Voice Call Failures from a Subset of Twilio Phone Numbers to GermanyMinor · Oct 27, 2026, 08:37 UTC

How often does Twilio have incidents?

Twilio reported 508 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 7m. See Twilio's uptime and incident history