Twilio incident: SMS Delivery Failures from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello Cambodia

1. resolvedSep 16, 2026, 17:10 UTC

   The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender IDs and Long Codes to Smart Axiata/Hello network subscribers in Cambodia is operating normally.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• MongoDB Atlas: Impaired Cluster operations in AWS me-central-1 and AWS me-south-1Major · Sep 3, 2026, 16:44 UTC
• Elasticsearch: Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch outputMajor · Sep 9, 2026, 20:44 UTC
• Resend: Delayed email sendingMajor · Sep 15, 2026, 15:49 UTC
• OpenAI: Elevated errors with gpt-image-2.5-flareMajor · Sep 15, 2026, 23:50 UTC
• Confluent Cloud: Multiple Confluent Cloud services are in a degraded state - All regionsMajor · Sep 15, 2026, 23:59 UTC
• OVHcloud: [GRA7/GRA9/GRA11][Compute - Instance] - Some instances incident notificationMajor · Sep 16, 2026, 02:53 UTC
• GitHub: Degradation with Gemini 3.8 FlashMajor · Sep 16, 2026, 07:20 UTC
• MongoDB Atlas: Support Portal OutageMajor · Sep 16, 2026, 09:06 UTC
• Smartsheet: Salesforce connector is experiencing intermittent issuesMajor · Sep 16, 2026, 10:36 UTC
• Elasticsearch: Elastic Support Portal unavailableMajor · Sep 16, 2026, 13:17 UTC

How often does Twilio have incidents?

Twilio reported 500 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 49m. See Twilio's uptime and incident history