MongoDB Atlas outage: Support Portal Outage

Affected components

• MongoDB Support Portal

1. resolvedSep 16, 2026, 15:31 UTC

   The MongoDB Support Portal experienced service degradation issues between approximately 2026-09-16 09:00 UTC and 2026-09-16 15:15 UTC. These platform issues have been resolved. We apologize for the service interruption and greatly appreciate your patience. Regards, The MongoDB Team

2. investigatingSep 16, 2026, 09:09 UTC

   We are continuing to investigate this issue.

3. investigatingSep 16, 2026, 09:06 UTC

   MongoDB customers are currently experiencing degraded or limited access to the MongoDB Customer Support Portal (https://support.mongodb.com/). If you require assistance with a critical MongoDB Technical Support issue and are unable to access the Customer Support Portal, please contact us using one of the numbers listed below: [These numbers have been removed. Active MongoDB customers can access them at the support portal.] We appreciate your patience.

What APIStatus.watch saw

• Sep 16, 2026, 09:10 UTCoperational → partial outage
• Sep 16, 2026, 15:35 UTCpartial outage → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Elasticsearch: Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch outputMajor · Sep 9, 2026, 20:44 UTC
• GitHub: Degradation with Gemini 3.8 FlashMajor · Sep 16, 2026, 07:20 UTC
• Smartsheet: Salesforce connector is experiencing intermittent issuesMajor · Sep 16, 2026, 10:36 UTC
• Elasticsearch: Elastic Support Portal unavailableMajor · Sep 16, 2026, 13:17 UTC
• Cursor: Investigating service degradation — Grok BotMajor · Sep 16, 2026, 14:27 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Hong KongMinor · Sep 12, 2026, 00:16 UTC
• ClickHouse Cloud: ClickPipes failing on Kinesis in AWS us-east-1Minor · Sep 15, 2026, 18:57 UTC
• Telnyx: SMS Delivery — Encoding Issues on Outbound Messages to T-MobileMinor · Sep 15, 2026, 21:57 UTC
• Shippo: Elevated error rate USPS Manifest generationMinor · Sep 16, 2026, 04:25 UTC
• Supabase: Auth Service OutageMinor · Sep 16, 2026, 07:17 UTC

How often does MongoDB Atlas have incidents?

MongoDB Atlas reported 15 incidents in the last 90 days, 7 of them major or critical. A typical incident lasted 2h 31m. See MongoDB Atlas's uptime and incident history