Twilio incident: User Authentication Identity SNA Failure Increase and Gateway API Failure Increase for T-Mobile in United States

1. resolvedJul 24, 2026, 11:03 UTC

   Twilio customers may be experiencing User Authentication Identity SNA failure increase and Gateway API failure increase for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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