Minor impactResolvedCommunication

Twilio incident: Direct Send Whatsapp Template Failures

Twilio reported this minor-impact incident on its official status page on Jul 13, 2026, 20:27 UTC. It was resolved after 6h 16m.

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Jul 13, 2026, 20:27 UTC

started

Jul 14, 2026, 02:43 UTC

resolved

6h 16m

duration

Minor

impact

Timeline

updates from Twilio's status page ↗

resolvedJul 14, 2026, 02:43 UTC
The issue with unexpected status updates causing message send failures has been resolved and Direct Send WhatsApp templates are operating normally at this time.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Twilio have incidents?

Twilio reported 501 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 49m. See Twilio's uptime and incident history

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