Twilio incident: Failing Knowledge Sources of Type 'Web' are Stuck In Progress

1. resolvedJul 11, 2026, 00:46 UTC

   All Knowledge Services are Operational and the Stuck Web Crawls are also completed. The issue has been resolved and Knowledge Services are operating normally at this time.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Twilio have incidents?

Twilio reported 501 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 49m. See Twilio's uptime and incident history