Twilio incident: Content Approval for Types With Media Is Failing

1. resolvedJul 9, 2026, 17:59 UTC

   Customers may have experienced delays and errors in managing WhatsApp phone numbers and template approvals. This has been resolved and is operating normally at this time.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Grafana Cloud: PDC Degraded performanceCritical · Jul 9, 2026, 11:37 UTC
• Supabase: Project status change failures in multiple regionsMajor · Jun 30, 2026, 02:38 UTC
• OVHcloud: [GRA][Network] - Public network incident notificationMajor · Jul 9, 2026, 13:45 UTC
• ElevenLabs: WhatsApp outbound message failuresMajor · Jul 9, 2026, 17:33 UTC
• Shippo: Australia Post – Delayed Tracking Event UpdatesMinor · Jul 6, 2026, 16:51 UTC

How often does Twilio have incidents?

Twilio reported 500 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 48m. See Twilio's uptime and incident history