Twilio incident: Errors With Flex Agent Copilot

1. resolvedMay 27, 2026, 20:18 UTC

   Our engineers have monitored the fix and confirmed the issue with Errors in Flex Agent Copilot generating Conversation Wrap Up Notes has been resolved. All services are now operating normally at this time.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• ReadMe: ReadMe Refactored OutageCritical · May 27, 2026, 17:08 UTC
• OVHcloud: [AP-SOUTH-MUM/EU-SOUTH-MIL/EU-WEST-PAR/RBX][Containers & Orchestration] - Managed Kubernetes Service Incident NotificationMajor · May 27, 2026, 15:27 UTC
• Linode: [Fragnesia] Linux Privilege Escalation VulnerabilityMinor · May 13, 2026, 21:02 UTC
• Akamai: Reporting Issues affecting URL Traffic and URL Responses reportsMinor · May 19, 2026, 10:13 UTC
• OVHcloud: [GRA/RBX/DE][Storage and Backups] - Object Storage Incident NotificationMinor · May 22, 2026, 15:04 UTC
• Cursor: Composer 2.5 Fast degradationMinor · May 27, 2026, 15:38 UTC
• ClickHouse Cloud: ClickHouse Agents Login IssuesMinor · May 27, 2026, 17:48 UTC
• Smartsheet: Sheets Not Loading/Opening – "Trouble Reaching Smartsheet" ErrorMinor · May 27, 2026, 17:50 UTC

How often does Twilio have incidents?

Twilio reported 501 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 49m. See Twilio's uptime and incident history