Twilio incident: Silent Network Authentication (SNA) Missing Redirects on Smart in Philippines

Affected components

• Verify Silent Network Auth

1. resolvedOct 30, 2026, 19:09 UTC

   The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Smart in Philippines are operating normally.

2. monitoringOct 30, 2026, 19:08 UTC

   We have observed the recovery in API transactions for Silent Network Authentication (SNA) on Smart in Philippines and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigatingOct 30, 2026, 19:00 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 4 hours or as soon as more information becomes available.

4. investigatingOct 30, 2026, 16:59 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in the Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 2 hours or as soon as more information becomes available.

5. investigatingOct 30, 2026, 15:53 UTC

   Twilio customers may be experiencing device verification timeouts during API transactions for Silent Network Authentication (SNA) on Smart in Philippines. Our team is actively investigating the issue. API transactions may temporarily fail over to secondary methods like SMS OTP. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

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How often does Twilio have incidents?

Twilio reported 510 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 10m. See Twilio's uptime and incident history