Minor impactResolvedCommunication

SendGrid incident: SMS Delivery Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Brazil

SendGrid reported this minor-impact incident on its official status page on Oct 26, 2026, 23:55 UTC. It was resolved after 3d 22h.

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Oct 26, 2026, 23:55 UTC
started
Oct 30, 2026, 22:08 UTC
resolved
3d 22h
duration
Minor
impact

Affected components

  • SMS, Latin America
  1. resolvedOct 30, 2026, 22:08 UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to network subscribers on affected networks in Brazil is operating normally.

  2. monitoringOct 30, 2026, 16:38 UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

  3. monitoringOct 30, 2026, 12:31 UTC

    We have observed a recovery in SMS delivery from Twilio Phone Numbers to network subscribers on multiple networks in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

  4. monitoringOct 30, 2026, 10:30 UTC

    We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to multiple networks in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  5. identifiedOct 29, 2026, 21:47 UTC

    Twilio customers may be experiencing SMS delivery failures and delivery delays between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

  6. identifiedOct 29, 2026, 05:41 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  7. identifiedOct 28, 2026, 21:40 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  8. identifiedOct 28, 2026, 17:37 UTC

    Twilio customers may be experiencing SMS delivery failures and delays from a subset of Twilio Brazil Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  9. identifiedOct 28, 2026, 15:34 UTC

    Twilio customers may be experiencing SMS delivery failures and delays from a subset of Twilio Brazil Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  10. identifiedOct 28, 2026, 14:32 UTC

    Twilio customers may be experiencing SMS delivery failures and delays from a subset of Twilio Brazil Phone Numbers to network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  11. identifiedOct 28, 2026, 14:04 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  12. identifiedOct 28, 2026, 10:03 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  13. identifiedOct 28, 2026, 08:02 UTC

    Twilio customers may be experiencing SMS delivery delays and delivery failures between a subset of Twilio Phone Numbers and multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  14. identifiedOct 28, 2026, 07:02 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  15. identifiedOct 27, 2026, 15:17 UTC

    Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

  16. identifiedOct 27, 2026, 07:17 UTC

    Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

  17. identifiedOct 27, 2026, 03:11 UTC

    Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

  18. identifiedOct 27, 2026, 01:05 UTC

    Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

  19. identifiedOct 27, 2026, 00:05 UTC

    Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Brazil Phone Numbers and multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  20. identifiedOct 27, 2026, 00:03 UTC

    Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Brazil Phone Numbers and network subscribers on multiple networks in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

  21. investigatingOct 26, 2026, 23:55 UTC

    Twilio customers may be experiencing SMS delivery failures and delays between a subset of Twilio Phone Numbers and network subscribers on multiple networks in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

  • Oct 28, 2026, 11:20 UTCoperational → unknown
  • Oct 28, 2026, 11:25 UTCunknown → operational
  • Oct 28, 2026, 13:45 UTCoperational → unknown
  • Oct 28, 2026, 13:50 UTCunknown → operational
  • Oct 28, 2026, 18:10 UTCoperational → unknown
  • Oct 28, 2026, 18:15 UTCunknown → operational
  • Oct 28, 2026, 20:50 UTCoperational → unknown
  • Oct 28, 2026, 20:55 UTCunknown → operational
  • Oct 29, 2026, 01:35 UTCoperational → unknown
  • Oct 29, 2026, 01:49 UTCunknown → operational
  • Oct 29, 2026, 02:15 UTCoperational → unknown
  • Oct 29, 2026, 02:20 UTCunknown → operational
  • Oct 29, 2026, 02:30 UTCoperational → unknown
  • Oct 29, 2026, 02:40 UTCunknown → operational
  • Oct 29, 2026, 02:45 UTCoperational → unknown
  • Oct 29, 2026, 02:55 UTCunknown → operational
  • Oct 29, 2026, 03:00 UTCoperational → unknown
  • Oct 29, 2026, 03:10 UTCunknown → operational
  • Oct 29, 2026, 03:20 UTCoperational → unknown
  • Oct 29, 2026, 03:44 UTCunknown → operational
  • Oct 29, 2026, 07:35 UTCoperational → unknown
  • Oct 29, 2026, 07:40 UTCunknown → operational

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How often does SendGrid have incidents?

SendGrid reported 510 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 6h 10m. See SendGrid's uptime and incident history