Twilio incident: Some Customers May Have Incorrect Balances Reflected on Their Account

Affected components

• Billing

1. investigatingNov 2, 2026, 16:37 UTC

   Our engineering team is actively investigating the issue causing incorrect balances to be reflected on customer accounts. We are working to deploy a fix as quickly as possible. We will provide another update within the next 30 minutes, or sooner if additional information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Twilio have incidents?

Twilio reported 499 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 7m. See Twilio's uptime and incident history