Minor impactResolvedCommunication

Twilio incident: Delayed Email Validation History

Twilio reported this minor-impact incident on its official status page on Nov 4, 2026, 17:54 UTC. It was resolved after 2h 48m.

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Nov 4, 2026, 17:54 UTC
started
Nov 4, 2026, 20:42 UTC
resolved
2h 48m
duration
Minor
impact

Affected components

  • Logs
  1. resolvedNov 4, 2026, 20:42 UTC

    The delays have been resolved and Email Validation history is operating normally at this time. This incident has been resolved.

  2. monitoringNov 4, 2026, 20:15 UTC

    Email Validation history in the SendGrid UI is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.

  3. identifiedNov 4, 2026, 19:55 UTC

    Our engineers have identified the issue and are continuing to work toward a fix for the delayed Email Validation history issue. We will provide another update in 2 hours or as soon as more information becomes available.

  4. identifiedNov 4, 2026, 18:56 UTC

    Our engineers have identified the issue and are working toward a fix for the delayed Email Validation history issue. We will provide another update in 1 hour or as soon as more information becomes available.

  5. investigatingNov 4, 2026, 18:01 UTC

    Starting around 11:30 on 11/04/2026, our engineers began investigating an issue with the Email validation history and statistics shown in the SendGrid UI. Users may not see recent email validation results or updated totals in their validation history. Results validated before the issue began are still visible. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.

  6. investigatingNov 4, 2026, 17:54 UTC

    Our monitoring systems have detected a potential issue with Email history displaying in UI. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does Twilio have incidents?

Twilio reported 509 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 11m. See Twilio's uptime and incident history