Mux outage: RTMP and SRT live streams disconnection

Affected components

• Mux Video - Live

1. resolvedNov 4, 2026, 19:21 UTC

   This incident has been resolved.

2. monitoringNov 4, 2026, 19:09 UTC

   A fix has been implemented and we are monitoring the results.

3. identifiedNov 4, 2026, 18:10 UTC

   We have experienced a small number of RTMP and SRT live streams disconnecting; most reconnected automatically within minutes. We have identified the likely cause and are working on a fix to prevent recurrence.

What APIStatus.watch saw

• Nov 4, 2026, 18:14 UTCoperational → degraded
• Nov 4, 2026, 19:14 UTCdegraded → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Elasticsearch: mOLTP PrivateLink connectivity issueMajor · Nov 4, 2026, 12:08 UTC
• GitHub: Incident with ActionsMajor · Nov 4, 2026, 17:40 UTC
• Akamai: Edge Delivery issues between Indonesia and SingaporeMinor · Oct 25, 2026, 13:44 UTC
• Linode: Connectivity Issue between ID-CGK (Jakarta) and SG-SIN-2 (Singapore 2)Minor · Oct 25, 2026, 13:54 UTC
• Twilio: Voice Call Failures from Twilio Phone Numbers to Digi Mobil RomaniaMinor · Oct 26, 2026, 13:09 UTC
• Twilio: Voice Call Failures From Twilio Phone Numbers to GermanyMinor · Oct 27, 2026, 09:00 UTC
• Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United StatesMinor · Oct 27, 2026, 21:31 UTC
• Twilio: Silent Network Authentication (SNA) Failure Increase on Indosat in IndonesiaMinor · Oct 28, 2026, 12:14 UTC
• Linode: Service Issue - US-Southeast (Atlanta)Minor · Oct 31, 2026, 17:49 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Philippines Phone Numbers to Multiple Networks in PhilippinesMinor · Nov 2, 2026, 05:41 UTC

How often does Mux have incidents?

Mux reported 9 incidents in the last 90 days, 6 of them major or critical. A typical incident lasted 1h 10m. See Mux's uptime and incident history