Twilio incident: Voice Call Post Dial Delay from a Subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido Canada

Affected components

• Voice, North America

1. resolvedNov 5, 2026, 19:28 UTC

   The incident has been resolved and voice calls from a subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido network subscribers in Canada are operating normally.

2. monitoringNov 5, 2026, 17:25 UTC

   We have observed a recovery in voice calls from a subset of Twilio Canada Phone Numbers to Rogers Wireless and Fido network subscribers in Canada and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedNov 5, 2026, 15:17 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Canada Phone Numbers to network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identifiedNov 5, 2026, 14:15 UTC

   Twilio customers may be experiencing voice call post dial delay from a subset of Twilio Canada Phone Numbers to network subscribers in Canada. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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• SendGrid: Media Streams Audio DelaysMinor · Nov 3, 2026, 01:29 UTC

How often does Twilio have incidents?

Twilio reported 509 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 11m. See Twilio's uptime and incident history