Twilio incident: SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Multiple Networks in New Zealand

Affected components

• SMS, APAC

1. investigatingNov 7, 2026, 03:58 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

2. investigatingNov 7, 2026, 02:57 UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• OVHcloud: [GRA6][Storage] - Instance Backup incident notificationMajor · Nov 5, 2026, 16:00 UTC
• Shippo: FedEx’s Address Validation API OutageMajor · Nov 7, 2026, 04:33 UTC
• Akamai: Edge Delivery issues between Indonesia and SingaporeMinor · Oct 25, 2026, 13:44 UTC
• Linode: Connectivity Issue between ID-CGK (Jakarta) and SG-SIN-2 (Singapore 2)Minor · Oct 25, 2026, 13:54 UTC
• SendGrid: Voice Call Failures From Twilio Phone Numbers to GermanyMinor · Oct 27, 2026, 09:00 UTC
• Linode: Service Issue - US-Southeast (Atlanta)Minor · Oct 31, 2026, 17:49 UTC
• SendGrid: Voice Call Failures from a Subset of Twilio Philippines Phone Numbers to Multiple Networks in PhilippinesMinor · Nov 2, 2026, 05:41 UTC
• SendGrid: Media Streams Audio DelaysMinor · Nov 3, 2026, 01:29 UTC
• OVHcloud: [EU-WEST-PAR][Storage] - Object Storage incident notificationMinor · Nov 3, 2026, 09:43 UTC
• SendGrid: Voice Call Failures From a Subset of Twilio Mobile Numbers to ArgentinaMinor · Nov 5, 2026, 18:34 UTC

How often does Twilio have incidents?

Twilio reported 509 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 10m. See Twilio's uptime and incident history