Minor impactResolvedCommunication

Twilio incident: SMS Delivery Receipt Delays from a Subset of Twilio Long Codes and Short Codes to Multiple Networks in United States

Twilio reported this minor-impact incident on its official status page on Nov 7, 2026, 19:37 UTC. It was resolved after 21h 36m.

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Nov 7, 2026, 19:37 UTC
started
Nov 8, 2026, 17:13 UTC
resolved
21h 36m
duration
Minor
impact

Affected components

  • SMS Long Code, North America
  • SMS Short Code, North America
  1. resolvedNov 8, 2026, 17:13 UTC

    The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes and Short Codes to affected networks in the United States are operating normally.

  2. monitoringNov 8, 2026, 15:04 UTC

    We have observed a recovery in SMS delivery receipts from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

  3. identifiedNov 8, 2026, 10:53 UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.

  4. identifiedNov 8, 2026, 02:47 UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.

  5. identifiedNov 7, 2026, 22:46 UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.

  6. identifiedNov 7, 2026, 20:45 UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

  7. identifiedNov 7, 2026, 19:45 UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes and Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

  8. investigatingNov 7, 2026, 19:37 UTC

    Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Long Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

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How often does Twilio have incidents?

Twilio reported 504 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 15m. See Twilio's uptime and incident history