Twilio incident: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Multiple Networks in Italy

Affected components

• SMS, Europe

1. resolvedNov 9, 2026, 19:33 UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on affected networks in Italy is operating normally.

2. monitoringNov 9, 2026, 17:30 UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. identifiedNov 9, 2026, 16:26 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. investigatingNov 9, 2026, 16:18 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender ID and Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Twilio have incidents?

Twilio reported 510 incidents in the last 90 days, 1 of them major or critical. A typical incident lasted 6h 18m. See Twilio's uptime and incident history