Twilio incident: SMS and MMS Delivery Receipt Delays from Twilio to AT&T in United States

Affected components

• MMS Long Code, North America
• MMS Short Code, North America
• MMS Toll-Free, North America
• SMS Long Code, North America
• SMS Short Code, North America
• SMS Toll-Free, North America

1. identifiedOct 7, 2026, 16:44 UTC

   Twilio customers may be experiencing SMS and MMS Delivery Receipt Delays from Twilio to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

2. identifiedOct 7, 2026, 15:41 UTC

   Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. investigatingOct 7, 2026, 15:09 UTC

   Twilio customers may be experiencing MMS delivery delays from Twilio to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Zoom: Service Degradation Affecting Customer Using Polycom Devices Going OfflineMinor · Sep 25, 2026, 17:45 UTC
• SendGrid: MMS Delivery Delays from a Subset of Twilio Long Codes to GCI United StatesMinor · Sep 26, 2026, 03:16 UTC
• Clerk: Development instances only - Apple rejecting emailsMinor · Sep 28, 2026, 15:23 UTC
• Snyk: Issues API V3 Service - DegradedMinor · Oct 3, 2026, 19:49 UTC
• Grafana Cloud: IRM Unable to Send SMS to Thailand, Bangladesh, and Austrian NumbersMinor · Oct 5, 2026, 16:17 UTC
• LiveKit: Investigating reports of elevated RoomService API errorsMinor · Oct 6, 2026, 00:10 UTC
• SendGrid: SMS Delivery Failures from Twilio to Movistar El SalvadorMinor · Oct 6, 2026, 20:59 UTC

How often does Twilio have incidents?

Twilio reported 494 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 47m. See Twilio's uptime and incident history