Twilio incident: SMS Delivery Delays and Failures from Twilio to VIVACOM Bulgaria

Affected components

• SMS, Europe

1. resolvedOct 14, 2026, 03:46 UTC

   The incident has been resolved and SMS delivery from Twilio to VIVACOM network subscribers in Bulgaria is operating normally.

2. monitoringOct 13, 2026, 23:39 UTC

   We have observed a recovery in SMS delivery from Twilio to Vivacom network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

3. monitoringOct 13, 2026, 21:39 UTC

   We have observed a recovery in SMS delivery from Twilio to VIVACOM network subscribers in Bulgaria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. investigatingOct 13, 2026, 17:34 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to VIVACOM network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. investigatingOct 13, 2026, 15:34 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to VIVACOM network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

6. investigatingOct 13, 2026, 14:33 UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to VIVACOM network subscribers in Bulgaria. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Twilio's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does Twilio have incidents?

Twilio reported 496 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 5h 54m. See Twilio's uptime and incident history