Zenoss incident: Anomaly Detection not working

Affected components

• Dashboards

1. resolvedSep 14, 2022, 14:12 UTC

   Model training has completed and anomaly detection is now working in all production environments.

2. monitoringSep 9, 2022, 14:26 UTC

   A fix has been implemented and we are monitoring the results.

3. investigatingSep 9, 2022, 14:19 UTC

   A solution has been identified in conjunction with our Cloud provider, and Anomaly Detection is now working for all customers in EMEA and for a majority of US customers. We expect training of all remaining models to complete early next week to fully restore service.

4. investigatingSep 2, 2022, 18:01 UTC

   We are continuing to investigate this issue.

5. investigatingSep 2, 2022, 17:20 UTC

   Customer Impact: <a href="https://docs.zenoss.io/anomaly/background.html">Anomaly detection</a> is currently not identifying anomalies for some customers in production environments and as a result anomalies may be missing from current Zenoss Cloud Dashboards. Status: We believe this is due to changes in the underlying infrastructure of our Cloud provider and are actively working with their engineers for immediate resolution as a P1 issue

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Zenoss's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

How often does Zenoss have incidents?

Zenoss reported 0 incidents in the last 90 days. See Zenoss's uptime and incident history