Zoom incident: Service Degradation Affecting Zoom Contact Center Billing and Reporting Service in EU

Affected components

• Zoom Dashboard & Reporting

1. resolvedAug 31, 2026, 05:51 UTC

   This incident has been resolved and the affected services have been restored.

2. monitoringAug 31, 2026, 05:38 UTC

   The issue affecting users using Zoom Contact Center Billing and Reporting Service in EU has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

3. identifiedAug 31, 2026, 04:21 UTC

   We have successfully identified the root cause of issue affecting users using Zoom Contact Center Billing and Reporting Service in EU. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

4. investigatingAug 31, 2026, 04:18 UTC

   We are currently investigating a service degradation affecting users using Zoom Contact Center Billing and Reporting Service in EU. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Zoom's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Twilio: MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United StatesMinor · Aug 26, 2026, 14:48 UTC
• OVHcloud: [EU-SOUTH-MIL][Containers & Orchestration] - Managed Private Registry incident notificationMinor · Aug 26, 2026, 15:00 UTC
• Twilio: Voice Call Failures and Post Dial Delay from a Subset of Twilio Phone Numbers to United KingdomMinor · Aug 27, 2026, 11:43 UTC
• Snowflake: INC20000150Minor · Aug 28, 2026, 00:07 UTC
• Twilio: Voice Call Failures and Audio Quality Degradation Between a Subset of Twilio Hong Kong Phone Numbers and Multiple Networks in Hong KongMinor · Aug 28, 2026, 10:33 UTC
• Shippo: Elevated error rate on DHL Express label generationMinor · Aug 28, 2026, 19:39 UTC

How often does Zoom have incidents?

Zoom reported 22 incidents in the last 90 days. A typical incident lasted 2h 2m. See Zoom's uptime and incident history