Zoom incident: Service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.

Affected components

• Reporting Service

1. resolvedAug 5, 2026, 15:52 UTC

   This incident has been resolved and the affected services have been restored.

2. monitoringAug 5, 2026, 15:41 UTC

   The issue affecting Contact Center Analytics Dashboard for Voice Engagements in US Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

3. identifiedAug 5, 2026, 15:15 UTC

   We have successfully identified the root cause affecting Contact Center Analytics Dashboard for Voice Engagements in US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

4. investigatingAug 5, 2026, 14:53 UTC

   We are currently investigating a service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region. Our team is actively working on the resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Zoom's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• HashiCorp Vault: Infragraph Service and UI downCritical · Aug 5, 2026, 15:11 UTC
• OVHcloud: [AP-SOUTH-MUM-1][Compute - Instance] - Compute - API instances incident notificationMajor · Aug 5, 2026, 15:11 UTC
• Supabase: Project Upgrade DelaysMinor · Aug 3, 2026, 15:28 UTC
• OVHcloud: [EU-WEST-PAR][Storage] - Object storage incident notificationMinor · Aug 4, 2026, 14:08 UTC
• Snowflake: INC20000139Minor · Aug 5, 2026, 14:41 UTC

How often does Zoom have incidents?

Zoom reported 22 incidents in the last 90 days. A typical incident lasted 2h 2m. See Zoom's uptime and incident history