Zoom incident: Service Degradation Affecting CX Analytics

Affected components

• Reporting Service

1. resolvedAug 11, 2026, 18:27 UTC

   This incident has been resolved and the affected services have been restored.

2. monitoringAug 11, 2026, 18:04 UTC

   The service degradation with CX Analytics that occurred from 15:05 UTC to 17:27 UTC has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

3. identifiedAug 11, 2026, 18:01 UTC

   We have successfully identified the root cause affecting CX Analytics. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

4. investigatingAug 11, 2026, 18:00 UTC

   We are currently investigating a service degradation with CX Analytics. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Zoom's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Twilio: Voice Call Audio Quality Degradation From Network Subscribers to Twilio Colombia Landline NumbersMinor · Aug 6, 2026, 20:09 UTC
• Twilio: IP Retrieval Failing for EU Regional CustomersMinor · Aug 10, 2026, 18:32 UTC
• Akamai: Certificate Provisioning System (CPS) IssuesMinor · Aug 11, 2026, 10:11 UTC
• OVHcloud: [GRA11][Public Cloud] - Barbican incident notificationMinor · Aug 11, 2026, 12:18 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in GermanyMinor · Aug 11, 2026, 12:24 UTC
• Twilio: Voice Call Audio Quality Degradation From a Subset of Twilio Phone Numbers to Multiple Countries in EuropeMinor · Aug 11, 2026, 13:10 UTC
• Twilio: SMS Delivery Delays From a Subset of Twilio Long Codes to Lebara FranceMinor · Aug 11, 2026, 14:30 UTC
• GitHub: Incident with GraphQL API RequestsMinor · Aug 11, 2026, 14:50 UTC
• Snyk: SAST Push Test Failing in SNYK-US-01Minor · Aug 11, 2026, 14:54 UTC

How often does Zoom have incidents?

Zoom reported 22 incidents in the last 90 days. A typical incident lasted 2h 2m. See Zoom's uptime and incident history