1Password outage: Contact and Sales Forms Returning Errors to Users

Affected components

• 1Password.com website

1. resolvedSep 18, 2025, 17:08 UTC

   Our provider has deployed a fix. Error rates have returned to normal. This incident is now resolved.

2. identifiedSep 18, 2025, 16:01 UTC

   We have identified an issue with one of our providers. We are monitoring their progress and will update as we get more information.

3. investigatingSep 18, 2025, 14:48 UTC

   We are currently experiencing issues on the forms on 1Password.com (Contact Us, Webinars, Resources, Contact Sales, Contact Sales XAM). Customers filling out forms may experience timeouts or receive an error message "Something went wrong. Please try again or contact [email protected]". We are investigating the issue and will update this space when we know more.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in 1Password's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Mux: Increased errors in playbackMajor · Sep 18, 2025, 16:37 UTC

How often does 1Password have incidents?

1Password reported 4 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 42 min. See 1Password's uptime and incident history