Major impactResolvedMedia

Mux outage: Increased errors in playback

Mux reported this major-impact incident on its official status page on Sep 18, 2025, 16:37 UTC. It was resolved after 3h 9m.

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Sep 18, 2025, 16:37 UTC

started

Sep 18, 2025, 19:46 UTC

resolved

3h 9m

duration

Major

impact

Affected components

Mux Video - Live
Mux Video - VOD

Timeline

updates from Mux's status page ↗

resolvedSep 18, 2025, 19:46 UTC
This incident has been resolved.
monitoringSep 18, 2025, 17:40 UTC
We are continuing to monitor for any further issues.
monitoringSep 18, 2025, 17:23 UTC
A fix has been implemented and we are monitoring the results.
identifiedSep 18, 2025, 17:08 UTC
The issue has been identified and a fix is being implemented.
investigatingSep 18, 2025, 16:37 UTC
We are seeing increased error rates for playback and thumbnails in one of our regions. Currently investigating.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Mux's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

1Password: Contact and Sales Forms Returning Errors to UsersMajor · Sep 18, 2025, 14:48 UTC
ReadMe: ReadMe editor is unresponsive / blankMajor · Sep 18, 2025, 17:14 UTC

How often does Mux have incidents?

Mux reported 6 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 7h 28m. See Mux's uptime and incident history

← Previous: Mux Data monitoring metrics incomplete/latent (Sep 5, 2025)Next: We are investigating an issue causing increased error rates for video ingest and playback for assets and live streams (Sep 22, 2025) →