Minor impactResolvedCDN

Akamai incident: Media Services Live 4 (MSL4) Issues

Akamai reported this minor-impact incident on its official status page on Aug 25, 2026, 16:52 UTC. It was resolved after 17h 24m.

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Aug 25, 2026, 16:52 UTC
started
Aug 26, 2026, 10:16 UTC
resolved
17h 24m
duration
Minor
impact

Affected components

  • Edge Delivery
  1. postmortemAug 26, 2026, 10:18 UTC

    Customers and partners can find an incident summary report, here: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX

  2. resolvedAug 26, 2026, 10:16 UTC

    We can confirm that the issue was mitigated at 18:15 UTC on August 25, 2026 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX or reaching out to Akamai Support. We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.

  3. monitoringAug 25, 2026, 18:27 UTC

    We have implemented a fix for this issue as of 18:15 UTC on August 25, 2026; based on current observations, the service is resuming normal operations. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX. We will continue to monitor to ensure that the impact has been fully mitigated.

  4. identifiedAug 25, 2026, 18:13 UTC

    We have identified the cause of the issue, and a fix is being implemented. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX. We will provide an update within the next 30 minutes.

  5. investigatingAug 25, 2026, 17:52 UTC

    We are continuing to investigate this issue and work towards mitigation. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX?language=en_US. We will provide an update within the next 30 minutes.

  6. investigatingAug 25, 2026, 17:20 UTC

    We are continuing to investigate this issue. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D5a700001QPRcTCAX?language=en_US. We will provide an update within the next 30 minutes.

  7. investigatingAug 25, 2026, 16:52 UTC

    We are investigating an emerging issue with Media Services Live 4 related to live streaming with 502 bad gateway errors. We are actively investigating the issue and will provide another update within the next 30 minutes. We will soon be posting more details for customers and partners with a valid Control Center login at https://community.akamai.com/customers/s/group/0F90f000000DFgx/service-incident-notifications. If you have questions or are experiencing an impact due to this issue, please use the Support Center on Akamai Community (https://community.akamai.com/customers/s/support), or Akamai Control Center, to contact Akamai Technical Support. Contact information is available at https://www.akamai.com/us/en/support/.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Akamai's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

How often does Akamai have incidents?

Akamai reported 21 incidents in the last 90 days. A typical incident lasted 13h 47m. See Akamai's uptime and incident history

Akamai incident on Aug 25, 2026: Media Services Live 4 (MSL4) Issues · APIStatus.watch