ClickHouse Cloud incident: Intermittent Issues with the Support tab

1. resolvedSep 17, 2026, 00:05 UTC

   Salesforce has confirmed the incident is resolved on their end.

2. monitoringSep 16, 2026, 16:15 UTC

   We are currently in monitoring phase. No errors have been observed in 2 hours and are awaiting confirmation from Salesforce before fully resolving the incident.

3. identifiedSep 16, 2026, 14:24 UTC

   We have confirmed that the impact to our Support tab is related to this [Salesforce incident](https://status.salesforce.com/incidents/20004433 "Salesforce incident"). Salesforce is rolling out a fix, and we are seeing strong signs of recovery. We have observed no further errors for nearly an hour and will continue monitoring the situation closely. We will provide another update when the incident is resolved or if any new information becomes available.

4. investigatingSep 16, 2026, 10:16 UTC

   We are investigating an issue with Salesforce that is affecting our Support tab. Some users may experience errors when accessing or managing support requests. Retrying the action usually resolves the issue. Our team is working to restore normal service, and we will provide an update as soon as more information becomes available. Thank you for your patience.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in ClickHouse Cloud's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• MongoDB Atlas: Impaired Cluster operations in AWS me-central-1 and AWS me-south-1Major · Sep 3, 2026, 16:44 UTC
• Elasticsearch: Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch outputMajor · Sep 9, 2026, 20:44 UTC
• GitHub: Degradation with Gemini 3.8 FlashMajor · Sep 16, 2026, 07:20 UTC
• MongoDB Atlas: Support Portal OutageMajor · Sep 16, 2026, 09:06 UTC
• Smartsheet: Salesforce connector is experiencing intermittent issuesMajor · Sep 16, 2026, 10:36 UTC
• Elasticsearch: Elastic Support Portal unavailableMajor · Sep 16, 2026, 13:17 UTC
• Cursor: Investigating service degradation — Grok BotMajor · Sep 16, 2026, 14:27 UTC
• Discord: Google Pay OutageMajor · Sep 16, 2026, 16:15 UTC
• Discord: Issue establishing voice callMajor · Sep 16, 2026, 21:32 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Hong KongMinor · Sep 12, 2026, 00:16 UTC

How often does ClickHouse Cloud have incidents?

ClickHouse Cloud reported 16 incidents in the last 90 days, 2 of them major or critical. A typical incident lasted 2h 28m. See ClickHouse Cloud's uptime and incident history