Confluence incident: Degraded performance of Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo

Affected components

• Administration
• Android App
• Authentication and User Management
• Cloud to Cloud Migrations - Copy Product Data
• Comments
• Confluence Automations
• Create and Edit
• Marketplace Apps
• Notifications
• Purchasing & Licensing
• Search
• Server to Cloud Migrations - Copy Product Data
• Signup
• View Content
• iOS App

1. resolvedDec 15, 2025, 19:01 UTC

   On December 15th, 2025, Admin Hub, Atlassian Analytics, Confluence Cloud, Ecosystem, Focus, Jira, Jira Product Discovery, Jira Service Management, and Rovo users in the prod-us-east region may have experienced performance degradations and errors on the web page and mobile apps. The issue has now been resolved, and the service is operating normally for all affected customers.

2. identifiedDec 15, 2025, 17:47 UTC

   Our teams are continuing to implement mitigations. Error rates have decreased across all products and we are seeing improvements. We will continue to provide updates here in 60 minutes or as more information becomes available.

3. identifiedDec 15, 2025, 16:47 UTC

   We have identified the cause of the issue, and our teams are diligently working on mitigations. We're currently seeing signs of improvements. We'll continue to share additional updates here in 60 minutes or as more information becomes available.

4. identifiedDec 15, 2025, 16:26 UTC

   We are actively investigating reports of performance degradation affecting Admin Hub, Atlassian Analytics, Confluence Cloud, Focus, Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, and Rovo. We'll share updates here as more information is available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Confluence's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Pinecone: [Serverless][GCP][europe-west4] 5xx errors on read and write operations for some indexesMajor · Dec 15, 2025, 10:39 UTC
• Cloudinary: Failed transformation requests with combination of Strict Transformations and Auto-UploadMinor · Dec 15, 2025, 15:10 UTC

How often does Confluence have incidents?

Confluence reported 7 incidents in the last 90 days, 4 of them major or critical. A typical incident lasted 3h 40m. See Confluence's uptime and incident history