Contentful outage: Insights Dashboard failing to load

Affected components

• Insights API

1. resolvedOct 20, 2026, 10:28 UTC

   This incident has been resolved.

2. monitoringOct 20, 2026, 09:53 UTC

   The issue with our upstream provider has been resolved and the Insights API and Dashboard are back to normal operation. We are monitoring the situation.

3. investigatingOct 20, 2026, 08:57 UTC

   Our upstream data provider is experiencing degrading performance, making most of our Optimization insights unavailable

4. investigatingOct 20, 2026, 07:22 UTC

   We are investigating an issue where the Contentful Insights Dashboard is failing to load for customers.

What APIStatus.watch saw

• Oct 20, 2026, 07:25 UTCoperational → degraded
• Oct 20, 2026, 09:00 UTCdegraded → partial outage
• Oct 20, 2026, 09:55 UTCpartial outage → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

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• Twilio: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile ChinaMinor · Oct 9, 2026, 06:42 UTC
• Twilio: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to ThailandMinor · Oct 12, 2026, 11:53 UTC
• Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet BrazilMinor · Oct 18, 2026, 22:41 UTC
• Twilio: SMS Delivery Receipt Delays from Twilio to Surf Telecom BrazilMinor · Oct 19, 2026, 02:41 UTC
• Twilio: Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to BrazilMinor · Oct 19, 2026, 13:29 UTC

How often does Contentful have incidents?

Contentful reported 11 incidents in the last 90 days, 5 of them major or critical. A typical incident lasted 3h 6m. See Contentful's uptime and incident history