DigitalOcean incident: Support Portal Service Disruption

Affected components

• Support Center

1. resolvedSep 16, 2026, 21:09 UTC

   From 08:06 UTC to 13:41 UTC, users may have experienced issues accessing the Support Portal, creating new support tickets, or reviewing existing support requests. Our Engineering team has confirmed the full resolution of the issue affecting the Support Portal following a fix from our upstream provider. We have verified that the Support Portal, ticket creation, and ticket review are now operating normally. If you continue to experience problems, please open a ticket with our support team. We apologize for any inconvenience and appreciate your patience.

2. monitoringSep 16, 2026, 14:07 UTC

   The Support Portal and ticket creation are now accessible. Our upstream provider has applied a fix, and we've verified ticket creation and review are working as expected. We'll continue monitoring for the next 2 hours to confirm full stability and will post a final update once the incident is closed. If you're still unable to access the portal, please use our Support Contact form as a backup: https://www.digitalocean.com/company/contact/support We apologize for the disruption and appreciate your patience.

3. investigatingSep 16, 2026, 09:48 UTC

   Our Support Portal is currently experiencing issues due to a third-party service disruption impacting our systems. During this time, customers may be unable to access the Support Portal or create new support tickets for their concerns. Existing support requests may also experience delayed responses from our Support team. As a workaround if you're unable to access the Support Portal or need to create a new support ticket, please submit your request via Support Contact form: https://www.digitalocean.com/company/contact/support. We apologize for the inconvenience and appreciate your patience while we work to resolve the issue. We'll provide another update as soon as we have more information.

What APIStatus.watch saw

• Sep 16, 2026, 09:50 UTCoperational → degraded
• Sep 16, 2026, 21:10 UTCdegraded → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• MongoDB Atlas: Impaired Cluster operations in AWS me-central-1 and AWS me-south-1Major · Sep 3, 2026, 16:44 UTC
• Elasticsearch: Elastic Agent enrollment/check-in failures on 9.5.3 (and 9.4.6) with Fleet remote Elasticsearch outputMajor · Sep 9, 2026, 20:44 UTC
• GitHub: Degradation with Gemini 3.8 FlashMajor · Sep 16, 2026, 07:20 UTC
• MongoDB Atlas: Support Portal OutageMajor · Sep 16, 2026, 09:06 UTC
• Smartsheet: Salesforce connector is experiencing intermittent issuesMajor · Sep 16, 2026, 10:36 UTC
• Elasticsearch: Elastic Support Portal unavailableMajor · Sep 16, 2026, 13:17 UTC
• Cursor: Investigating service degradation — Grok BotMajor · Sep 16, 2026, 14:27 UTC
• Discord: Google Pay OutageMajor · Sep 16, 2026, 16:15 UTC
• Twilio: Voice Call Failures from a Subset of Twilio Phone Numbers to Hong KongMinor · Sep 12, 2026, 00:16 UTC
• ClickHouse Cloud: ClickPipes failing on Kinesis in AWS us-east-1Minor · Sep 15, 2026, 18:57 UTC

How often does DigitalOcean have incidents?

DigitalOcean reported 20 incidents in the last 90 days, 3 of them major or critical. A typical incident lasted 5h 35m. See DigitalOcean's uptime and incident history