ElevenLabs incident: EU Residency - Conversation history not showing for recent calls

1. resolvedSep 10, 2026, 20:43 UTC

   Our engineers have confirmed full recovery of the Conversation Search functionality in the web UI and the API.

2. identifiedSep 10, 2026, 16:21 UTC

   Currently, loading conversations in conversation history without filters is fully functional. Our engineers are still working to fully restore search filter functionality. Requests to the [Text search](https://elevenlabs.io/docs/eleven-agents/api-reference/conversations/messages/text-search "Text search") endpoint may continue to see failures as we continue to work to mitigate the issue.

3. identifiedSep 10, 2026, 10:19 UTC

   Conversations are now populating in the conversation history again. Text search of conversations isn't working yet; we're actively fixing it and will post another update once it's resolved.

4. investigatingSep 10, 2026, 09:44 UTC

   We are investigating an issue in the EU Residency where recent conversations are not showing up in history. The conversation history is not lost; there is just a lag in displaying it. Please note that this doesn't affect actual conversations; everything is working correctly. We are working on getting the history back up.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in ElevenLabs's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

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How often does ElevenLabs have incidents?

ElevenLabs reported 19 incidents in the last 90 days, 6 of them major or critical. A typical incident lasted 1h 34m. See ElevenLabs's uptime and incident history