Grafana Cloud incident: Tempo: High Latency in prod-eu-west-2

Affected components

• AWS Germany - prod-eu-west-2: Ingestion

1. resolvedOct 15, 2026, 16:58 UTC

   This incident has been resolved.

2. identifiedOct 15, 2026, 16:08 UTC

   Things are starting to stabilize as we continue to work on a mitigation.

3. identifiedOct 15, 2026, 15:20 UTC

   We are continuing to work on a fix for this issue. Next update by 16:30 UTC

4. identifiedOct 15, 2026, 14:35 UTC

   We observed some spikes in latency starting at approximately 12:50 UTC. We are working on a resolution. Next update by 15:30 UTC

What APIStatus.watch saw

• Oct 15, 2026, 16:15 UTCoperational → partial outage

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• OVHcloud: [AP-SOUTH-MUM-1][Storage] - S3 Object Storage incident notificationMajor · Oct 15, 2026, 12:24 UTC
• OpenAI: Widespread feature degradationMajor · Oct 15, 2026, 16:29 UTC
• LiveKit: Investigating reports of elevated RoomService API errorsMinor · Oct 6, 2026, 00:10 UTC
• Shopify: Some merchants encountering error messages when trying to login to their adminsMinor · Oct 8, 2026, 14:49 UTC
• Twilio: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile ChinaMinor · Oct 9, 2026, 06:42 UTC
• Twilio: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to ThailandMinor · Oct 12, 2026, 11:53 UTC
• Cloudflare: Audit Logs v2 ingestion is missing multiple Cloudflare productsMinor · Oct 13, 2026, 10:14 UTC
• Twilio: SMS Delivery Receipt Delays from a Subset of Twilio to Altan Redes MexicoMinor · Oct 14, 2026, 14:41 UTC
• OpenAI: Delayed Costs data in the Compliance APIMinor · Oct 14, 2026, 17:00 UTC
• Snowflake: INC20000277Minor · Oct 14, 2026, 21:47 UTC

How often does Grafana Cloud have incidents?

Grafana Cloud reported 51 incidents in the last 90 days, 16 of them major or critical. A typical incident lasted 2h 33m. See Grafana Cloud's uptime and incident history