Grafana Cloud incident: Authentication errors in prod-us-west-0

Affected components

• AWS US West - prod-us-west-0

1. resolvedOct 14, 2026, 15:45 UTC

   This incident has been resolved.

2. monitoringOct 14, 2026, 15:25 UTC

   The fix has been implemented, and we are monitoring the results.

3. identifiedOct 14, 2026, 15:00 UTC

   We have noticed improvements across services. We will now be applying a more permanent fix. Impacted users may experience a disruption in the auth-api service of up to 15min while we apply a DB patch that will improve performance.

4. identifiedOct 14, 2026, 13:58 UTC

   The issue has been identified, and we have applied mitigations on our end. We are currently observing the progress.

5. investigatingOct 14, 2026, 12:57 UTC

   We are investigating increased authentication errors affecting Grafana Cloud in the prod-us-west-0 region. Customers may experience intermittent failures for requests that require authentication. Our engineering team has identified database performance degradation affecting the authentication service and is investigating the underlying cause. We will provide another update as more information becomes available.

What APIStatus.watch saw

Our 5-minute checks didn't record a change in Grafana Cloud's overall status around this incident. Smaller or regional incidents often leave a provider's overall status green.

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• OVHcloud: [GRA9/GRA11][Public Cloud] - Network API incident notificationMajor · Oct 14, 2026, 14:46 UTC
• LiveKit: Investigating reports of elevated RoomService API errorsMinor · Oct 6, 2026, 00:10 UTC
• Shopify: Some merchants encountering error messages when trying to login to their adminsMinor · Oct 8, 2026, 14:49 UTC
• OVHcloud: [EU-WEST-PAR][Storage] - Object Storage S3 incident notificationMinor · Oct 8, 2026, 15:14 UTC
• Twilio: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile ChinaMinor · Oct 9, 2026, 06:42 UTC
• Cloudflare: Elevated Errors in China Network ColosMinor · Oct 10, 2026, 04:13 UTC
• Twilio: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to ThailandMinor · Oct 12, 2026, 11:53 UTC
• Supabase: Realtime latencyMinor · Oct 12, 2026, 22:59 UTC
• Cloudflare: Audit Logs v2 ingestion is missing multiple Cloudflare productsMinor · Oct 13, 2026, 10:14 UTC
• Zoom: Service Degradation Affecting Zoom ClipsMinor · Oct 14, 2026, 02:03 UTC

How often does Grafana Cloud have incidents?

Grafana Cloud reported 51 incidents in the last 90 days, 16 of them major or critical. A typical incident lasted 2h 33m. See Grafana Cloud's uptime and incident history