Grafana Cloud incident: Grafana Cloud unavailibity in the prod-gb-south-0 region

Affected components

• Cost Management and Billing
• Fleet Management
• GCP UK - prod-gb-south-0
• GCP UK - prod-gb-south-0: API
• GCP UK - prod-gb-south-0: Alertmanager
• GCP UK - prod-gb-south-0: Alertmanager and Rules Configuration API
• GCP UK - prod-gb-south-0: Ingestion
• GCP UK - prod-gb-south-0: Metrics Generator
• GCP UK - prod-gb-south-0: Public Probes
• GCP UK - prod-gb-south-0: Querying
• GCP UK - prod-gb-south-0: Rule Evaluation
• Grafana.com
• Incident Management and Response (IRM)
• Integrations
• Public Snapshots
• Support Tickets

1. resolvedOct 20, 2026, 16:33 UTC

   This incident has been resolved.

2. identifiedOct 20, 2026, 14:29 UTC

   We are seeing errors in Frontend o11y again. We are continuing to investigate and monitor the impacted services.

3. identifiedOct 20, 2026, 12:43 UTC

   Between 06:15 and 12:15 UTC, Grafana Cloud Frontend Observability in GCP UK (prod-gb-south-0) experienced errors accepting incoming telemetry data. This has been resolved and Frontend Observability is operating normally in this region. We are continuing to investigate and monitor the remaining impacted services.

4. investigatingOct 20, 2026, 11:37 UTC

   We are continuing to investigate this issue.

5. investigatingOct 20, 2026, 06:54 UTC

   We are continuing to investigate this issue.

6. investigatingOct 20, 2026, 06:49 UTC

   As of  06:30 UTC, we became aware of to an issue with Grafana Cloud unavailibity in the prod-gb-south-0 region. Engineering is actively engaged and assessing the issue. We will provide updates accordingly.

What APIStatus.watch saw

• Oct 20, 2026, 14:40 UTCoperational → partial outage
• Oct 20, 2026, 16:10 UTCpartial outage → operational

Other services with incidents at the same time

Overlapping incidents aren't necessarily related.

• Snowflake: INC20000294Critical · Oct 20, 2026, 06:34 UTC
• 1Password: High error rate on 1Password.comMajor · Oct 16, 2026, 23:45 UTC
• Elasticsearch: Degraded availability for some Elastic Cloud Hosted and Serverless deployments in GCP europe-west2 (London)Major · Oct 20, 2026, 06:51 UTC
• Confluent Cloud: Multiple Confluent Cloud services are in a degraded state - GCP EU-West2Major · Oct 20, 2026, 14:46 UTC
• Shopify: Some merchants encountering error messages when trying to login to their adminsMinor · Oct 8, 2026, 14:49 UTC
• Twilio: SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile ChinaMinor · Oct 9, 2026, 06:42 UTC
• Twilio: Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to ThailandMinor · Oct 12, 2026, 11:53 UTC
• Twilio: SMS Delivery Delays from a Subset of Twilio Short Codes to Brisanet BrazilMinor · Oct 18, 2026, 22:41 UTC
• Twilio: SMS Delivery Receipt Delays from Twilio to Surf Telecom BrazilMinor · Oct 19, 2026, 02:41 UTC
• Twilio: Voice Call Failures and Post Dial Delay from a Subset of Twilio Mobile Numbers to BrazilMinor · Oct 19, 2026, 13:29 UTC

How often does Grafana Cloud have incidents?

Grafana Cloud reported 51 incidents in the last 90 days, 16 of them major or critical. A typical incident lasted 2h 33m. See Grafana Cloud's uptime and incident history